Shipping + Returns
 

Shipping -  Oooh-La-La has two shipping schedules, the beginning of the month and the end of the month. If you were billed at the beginning of the month you will receive your shipment at the end of the month, and if you were billed at the end of the month you will receive your shipments in the beginning of the following month. 

 

Refund/Return Policy: Exchange only.

We accept returns for exchange of another size 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered, and unused condition". Definition of new, unaltered and unused condition is:

  • without showing signs of wear or damage in any way
  • within 7 calendar days of the delivery date (after 7 days no returns are allowed)
  • must not be a special order or a custom order
  • unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us, please contact Customer Support @ customersupport@ooohlalapantyco.com.  Items that are defective and shipped from us, or items that you did not order but received from us will qualify for store credit or a cash refund.

Exchanges are contingent upon inspection of item(s) once we receive it. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Oooh-La-La Panty Company

P.O. Box 844 Chattaroy, Wa 99003